CIUSSS West-Central Montreal

Our CIUSSS
- Fight against mistreatment
- Population and territory
- Règlement intérieur d'établissement
Mission, values and code of ethics
- Mission and values
- Code of ethics
- Ethics framework
- Respect Campaign
University Mission
Academic Affairs
- Research Review Office
- Teaching and internships
- Observatoire québécois de la proche aidance
- Audiovisual Services
- Library Services
Volunteering
- Miriam Home
- Donald Berman Jewish Eldercare Centre
- CLSC de Benny Farm
- CLSC René-Cassin
- Henri-Bradet, Father-Dowd, St-Andrew and St-Margaret Residential Centres
- Donald Berman Maimonides Geriatric Centre
- Lethbridge Layton Mackay Rehabilitation Centre
- Catherine Booth Hospital
- Jewish General Hospital
- Mount Sinai Hospital
- Richardson Hospital
- Patient Partner Program
Careers
- Our job offers
- Why choose our CIUSSS?
- Our main facilities
- Portraits and videos of our employees
- Info-Santé 811
  - Info-Social 811
- Come and meet us
- Our internships
- Contact the Staffing team
Users' Committees and Residents' Committees
- To contact a committee
Office of the Service Quality and Complaints Commissioner
- Who we are
- Role, mandate and independence of the Office of the Commissionner
- Role, mandate and independence of the Office of the Medical Examiners
- Contact the Revision Committee
- Office of the Commissioner's role in the fight against maltreatment
- Resources and helpful links
Institutional Board of Directors
- Elections
- President of the Board
- Meetings
Diversity, Equity, Inclusion and Belonging (DEIB)
- Visual identity
- DEIB Team
- DEIB Advisory Committee
- DEIB Programming
- News and Events
Donate
- Foundations
Initiatives
- Baby-Friendly Initiative
- Sustainable Development
- Nurses' Stories
Innovation - OROT
Leadership
- President and CEO
- Associate CEO
- Associate Executive Director
- Academic Affairs and Research Ethics
- Medical chiefs
- Logistics and Internet of things
- Complaints and the Quality of Service
- Quality, Transformation, Evaluation, Valuation, Ethics and Virtual Care
- Rehabilitation and Multidisciplinary Services
- Financial Resources
- Human Resources, Communications, Legal Affairs and Global Security
- Information Resources
- Mental Health and Addiction
- Digital Health
- Frontline Integrated Services
- Professional Services
- Technical Services
- Nursing
- Support Program for the Autonomy of Seniors (SAPA)
Contact us
Policies
- Responsible Conduct in Research
- Personal belongings
- Applicable charges for a user’s refusal to transfer
- Politique de déplacement des usagers (French only)
- Policy to Counter Mistreatment
- Smoke-Free Environment policy
- Accessibility policy
- Infant Feeding Policy
Publications, videos and podcasts
- Well-Being magazine
- Podcast: Your Health
  - Podcast: Your Health 2018-2020
  - Podcast: Your Health 2017-2018
- Video: West-Central Report
- JGH News
- Simplexity
- 360° - Staff newsletter
- The Impact of Technological Change newsletter
- Digital subscription
Reports
- Financial report
- Management report
- OROT Activity Report
- Accreditation reports
- Report of the Commissioner of Complaints and Quality
- Reports and improvement plans - Quality of life in long-term care facilities
Media relations
- Media Collaboration Policy
- Access to information
Long-term care services
Parking
Private and semi-private room rates in hospitals

Complaint form

(Souhaitez-vous porter plainte en français? Cliquez sur le bouton "FR" en haut à droite de cette page.)

Are you a :*

User (patient or resident)

Legal representative of the incapacitated user

Interested party

First name of the representative or the interested party

Last name of the representative or the interested party

Email of the representative or the interested party

If legal representative, please attach proof

--- User identification ---

First name*

Last name*

Email*

Address*

City*

Postal code*

Country

Telephone*

Name of the institution you complaint originates from*

Specify (if asked above)

Name of department, floor number and room number*

Date of birth, hopital file number or RAMQ card number*

Date of the event for which you are filing your complaint*

Please give a brief account of the situation*

What is the objective of your request? (Check the objective(s))

I just want to report the situation.

I would like an explanation of the situation.

I would like an individual corrective action to be taken.

I want a general corrective action to be taken for the benefit of other users.

Do you have other documents to add?

Language of communication between you and the Office of the Commissioner

CIUSSS West-Central is a designated institution that offers services in French and English. I want the Office of the Commissioner to communicate with me:*

in English

in French

True and complete information*

By submitting this form, I hereby declare that to the best of my knowledge, the information provided in my complaint is true and complete.

I agree that by typing my name, I am electronically signing this complaint*

Recaptcha*

Don't fill this field!

Complaint form

Complaint form

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