Our CIUSSS
By-law respecting the complaint examination procedure- Office of the Commissioner’s paper complaint form to be filled out by hand
- Office of the Commissioner’s paper complaint form to be filled out on screen
- Procedure - Complaints related to a contract
Revision Committee of the CIUSSS- Mission and values of the CIUSSS
- Code of ethics of the CIUSSS
Policy to Counter Mistreatment
Our partners
- Office of the Service Quality and Complaints Commissioner for the CIUSSS du Centre-Sud-de l’Île-de-Montréal (in French only)
- Office of the Service Quality and Complaints Commissioner for the CIUSSS de l’Est-de-l’Île-de-Montréal (in French only)
- Office of the Service Quality and Complaints Commissioner for the CIUSSS du Nord-de-l’Île-de-Montréal (in French only)
- Office of the Service Quality and Complaints Commissioner for the CIUSSS de l’Ouest-de-l’Île-de-Montréal
- Office of the Service Quality and Complaints Commissioner for the Centre hospitalier de l’Université de Montréal (in French only)
- Office of the Service Quality and Complaints Commissioner for CHU Sainte-Justine
- Office of the Service Quality and Complaints Commissioner for the McGill University Health Centre
- Office of the Service Quality and Complaints Commissioner for l’Institut national de psychiatrie légale Philippe-Pinel (in French only)
- Office of the Service Quality and Complaints Commissioner for l’Institut de Cardiologie de Montréal
- The Mistreatment Helpline (LAMAA)
Government of Quebec
- Act Respecting Health Services and Social Service
- Act Respecting the Health and Social Services Ombudsman
- Act Respecting End-of-Life Care
- Act to modify the organization and governance of the health and social services network, in particular by abolishing the regional agencies
- Act to combat maltreatment of seniors and other persons of full age in vulnerable situations
- Establishments Directory (M02) (in French only)
- Framework on RI-RTFs (in French only)
- The Health and Social Services Network complaint examination system explained
- Loi visant à renforcer le régime d’examen des plaintes du réseau de la santé et des services sociaux notamment pour les usagers qui reçoivent des services des établissements privés (in French only)
- The Mistreatment of older adults and vulnerable people explained
- Protecteur du citoyen (Provincial Ombudsman - User's Ombudsman)
- Register of Private Elder Residences (RPA) (in French only)
- Regulation respecting the certification of private seniors’ residence
- Territory lookup, CLSC by postal codes (in French only)
- Visits to assess the quality of living environments (in French only)