What is telehealth?
Telehealth makes clinical services available to patients at a distance and in a secure manner, using digital technology. Telehealth makes it possible to organize and deliver health care and social services remotely, in addition to conventional healthcare services.
Telehealth is intended to:
- Increase accessibility to healthcare services
- Provide timely and continuous care of superior quality
- Promote the involvement of patients as partners in their own care
- Improve the use of professional resources and expertise
- Organize services into networks and promote collaboration among professionals
For more information
La télésanté, c’est quoi? (French only)- It’s time for Telehealth!
- Les infirmières pivot en oncologie à l’ére de la télésanté (French only)
- The Réseau québécois de la télésanté Portal
- Participate in a planned virtual meeting
- Resources for the patient and family
Standards in Virtual Health from Accreditation Canada- HSO's Virtual Health Standard
Telehealth in our CIUSSS
- Podcast with Cecilia Finoli, Nurse Clinician and Lactation Consultant at CLSC Benny Farm
How telehealth has revolutionized breastfeeding consultations during a pandemic. - Podcast with Justin Cross, Director of Digital Health
When COVID-19 first started spreading across the globe, inching closer and closer to home, the Digital Health team at CIUSSS West-Central Montreal sprang into action and managed to roll out key parts of a long-term plan in a matter of weeks. - Podcast with Maëcha Nault, Head of Midwife Services
May 5 marks the International Day of the Midwife. On this special occasion, we want to highlight the amazing that’s work being done at our Côte-des-Neiges Birthing Centre. - Podcast with Erin Cook, Clinical Administrative Coordinator, Oncology and Cardiovascular Services and Co-Director of Operations for the Segal Cancer Centre
Thanks to a highly-skilled team of healthcare workers, adjusted services and telehealth options, no one has to face their cancer journey alone, especially now. - Podcast with Tung Tran, Director of the Mental Health and Addiction Program
Thanks to telehealth, adapted emergency and follow-up programs, hotlines and more, CIUSSS West-Central Montreal is already working hard to alleviate those concerns. - Podcast with Lilly Luan, Program administrator with the Support Program for the Autonomy of Seniors
You'll learn more about digital health through services offered in the comfort of your home such as telehomecare, teleconsultations and telerehabilitation.
- Video with Olga and Fernando Pelaez (French only)
These two seniors are enjoying a new sense of wholeness and improved quality of life thanks to the benefits of telecare, a program also known as digital health.
- JGH News - Digital tools considered vital in satisfying rising need for geriatric psychiatry
- JGH News - How the Segal Cancer Centre is responding to the coronavirus pandemic
- JGH News - How COVID-19 yanked telehealth out of the future and into our daily lives
- JGH News - Family medicine teams defy COVID-19 by linking to patients via telehealth
- JGH News - Pandemic spurs midwives to give birth to new telehealth services
- JGH News - Using the digital tools of telepsychiatry to forge emotional bonds
- JGH News - Telehealth opens new doors—and video screens—to rehabilitation at home
- JGH News - Telehealth becomes vital nursing tool in monitoring patients’ health at home
- JGH News - Telehealth plays key role in Radiation Oncology, even though treatment is provided in person
- JGH News - High marks from Physiotherapy patients surveyed about tele-rehabilitation
- JGH News - How personal connections manage to survive in the high tech of telehealth
- 360º Newsletter - Telehealth emerges as one positive legacy of the COVID-19 pandemic, medical leaders say
- 360º Newsletter - Telehealth intervention to reduce isolation of older adults
- 360º Newsletter - Multidisciplinary Council’s Recognition Awards highlights the excellence of clinical staff throughout CIUSSS West-Central Montreal
- 360º Newsletter - Telehealth: The future of health care is already here
- Canadian Healthcare Technology - Analytics dashboard monitors COVID-19 patients at hospital and at home (see p. 8)
- CTV News - Pilot project gives Montrealers free therapy with no wait – if they’re willing to attend online
- Montreal Gazette - Award-winning cardiac rehab centre a life-saver and game-changer for heart patients
- Réseau québécois de la télésanté - Creating a Hybrid Cardiac Rehabilitation Program
- Réseau québécois de la télésanté - Telerehabilitation at the Technical Aids Department of the Lethbridge-Layton-Mackay Rehabilitation Centre
- The Suburban - CIUSSS Centre-Ouest-de-l'Île-de-Montréal part of strategic alliance to provide digital mental health services to patients
JGH featured in February edition of Business Chief magazine
“We turn to innovation because we believe that with the technology that exists out there in the age of information, with the advent of machine learning, artificial intelligence, cybersecurity, big data science and analytics, we can strengthen our system and add value, but it requires us to look at the way we provide care and then figure out meaningful ways to integrate technology into that model of care.” – Dr. Lawrence Rosenberg, President and CEO, CIUSSS West-Central Montreal.
Not long ago, Business Chief magazine sat down with Dr. Rosenberg, Dr. Justin Cross (Chief Digital Health Officer) and Danina Kapetanovic (Strategic Adviser to the President and CEO) to discuss how digitalization is enhancing the management of patient care at the Jewish General Hospital.
- SEE PDF attached to read the feature article.
Survey on telehealth needs and readiness
The Digital Health team—in collaboration with CIUSSS West-Central Montreal’s Directorate of Quality, Innovation, Evaluation, Performance and Ethics—has prepared an electronic survey and is inviting you to submit your feedback as a user of our services. Your responses will allow providers of care to better understand your technological needs, your readiness to use telehealth services, and the type of assistance you may require to successfully use telehealth.
We thank you for partnering with us to answer this noteworthy survey, as we strive to continue improving the telehealth services that we provide in our CIUSSS. Please be assured that your answers will be kept confidential and anonymous at all times. By responding to this survey, you are consenting to allow us to use your anonymous responses to help us improve our telehealth services. Our objective is to offer excellent experiences to our users and families and to improve care and services together.
- CLICK HERE for the survey.
Interested in becoming a patient partner for our virtual health care?
To learn more about the role and responsibilities of a patient partner who use virtual health care, visit the “Our volunteering opportunities” page by clicking here. If you are interested in telehealth, please indicate this when submitting the application form.
Do you have a complaint about one of our CIUSSS’s telehealth services?
If so, please contact the Office of the Commissioner of Complaints and Quality of Service (Ombudsman).
- CLICK HEREfor information about the Commissioner.